FREQUENTLY ASKED QUESTIONS (FAQS)
Where do you provide shipping to?
We provide shipping to all of USA only.
How long does it take to receive my products?
We process and ship most of our orders within 72 hours. Delivery time will be different depending on where you are, more than 85% of the orders arrive within 10-20 days. Due to high demand, our carrier may take longer than the estimated delivery time to deliver our items to you. Additional delays may occur due to weather conditions, holidays etc.
Where do you ship from?
Some of our items ship from our international warehouse, and a select few ship from our USA based warehouse.
How can I get help with my order?
You can reach us by clicking the Contact Us button located at the bottom of this page, or by emailing us at info@k9warehouse.com
What method of payments are accepted?
Accepts PayPal, Amazon Payments and all major credit cards as secure payment methods.
How to order?
1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click “Add to Cart”
3. Click "Check Out" in the pop up window.
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information and click "complete order" to finish the transaction.
How can I track my order?
An email will be sent to you within 48 hours from the time of your purchase. If you did not receive it, you can check if it is in the spam/junk folder. There should be a tracking number inside the email together with the courier used to deliver your package, please go to the courier's website and enter the tracking number to track your order. If the email was not sent, you can send us an email at info@k9warehouse.com with your order number/ details, and we will double check your order and send you the tracking number.
How is K9warehouse.com different?
We find high quality dog products and ship them directly from our international warehouse to your door.
Free/giveaway items may take up to 20 days to arrive since they come from our international warehouse. We greatly appreciate your patience in this regard.
A select few items take 3-7 days while a majority of our items take 2-3 weeks to arrive due to the fact they ship from our international warehouses. These items are tractable via your national shipping courier. We're working on streamlining our shipping and appreciate your patience. We will speed up our shipping times again as soon as possible!
Also, please note that items on our store come from a range of different suppliers so, if you ordered more than one item, they will likely arrive in distinct packages within a few days of one another.